The original idea that has become Liberty Community Management today had its beginning well over a decade ago. As a former board member who experienced a history of poor service, a lack of immediacy and a lack of information availability first hand, our Board sought out a more effective management company. It just did not seem that our management company really cared. In researching the management industry further, I found that it was not uncommon for management companies to have a poor relationship with their boards and an even worse one with their members. I came to learn that apathy and a general lack of empathy and caring by management companies existed. The idea to really serve the customer and provide access and information for the community was not what was being done in the industry.
Most management companies seemed to have an elitist mentality in their approach to serving their homeowners and their communities. It seemed that the management companies’ position was the less information that was provided, the better. It became apparent in researching management companies that finding one that offered real information and a real passion for customers just did not exist in the management marketplace. It was also apparent that having communication and education regarding the association was not part of the offerings of the typical management company. The idea to start Liberty Community Management came because there was a void in what management was doing and what it was providing. I believed there was a better way and that way also happens to be the right way. The typical management approach is not what Liberty provides. We strive to excel at customer service and taking real care of the business. Our goal to take care of the customer is reflected in how we treat our homeowners. They are valued as not just customers but also as people. Our view is and has always been that the customer is to be valued and respected. We also believe that information, communication and education are vital in effectively managing an association. We support that belief by sharing and providing information we empower the communities we manage. Having scanning and digitizing of all the records of the association into the website repositories so customers who want to know can know provide homeowners assurance that association is being managed properly.